Technology Support
Check out the resources below for troubleshooting and using technology at home.
Blackboard Collaborate Ultra (BBCU)
- Video: How to search your FCPS gmail account to find a class BBCU link
- Video: (Student View) Changing Your Audio/Video Settings in Google Chrome
- Video: How to Login to a BBCU session using an iPhone
- Video: How to Login to a BBCU session using an iPhone (Spanish)
- Video: Introduction to BBCU (Spanish)
General
Additional Audio/Video Troubleshooting
How to change audio/video settings in Google Chrome
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Open up a chrome tab/window
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Click on the 3 dots at the top-right and click settings
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Search Camera and click on Site Settings
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Click on the arrow next to camera
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Click on arrow/dots next to bb.collab and select allow
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Click on the arrow next to microphone and select allow
Audio Still Not Working?
Try pressing the Fn key and the F4 key on your keyboard at the same time. The little white dot light on the F4 key should be OFF.
Resetting a Password
Forgot or Need to Change Your Password for FCPS 24-7, SIS Account, Google, or the FCPS Network?
- Recover or reset a forgotten password or change an existing password by visiting our password management page.
- Still need help? Submit a ticket on our Parent and Student IT Support Portal and a tech support person will be back in touch with you as soon as possible.